Renters
Resources for Renters
We aim to provide our renters with a hassle-free and enjoyable new home coming experience. Our Renters FAQ provides clear answers to the most common questions about leasing, maintenance, policies, and more. Get the information you need to make renting easy and stress-free.
Renters FAQs
Take a closer look below and find answers to common questions about renting with us, credit reports, lease extensions, and more.
Choose your topic:
How Can I Prepare For a Smooth Move-In Process?
Get excited, you’re moving into your new home!
Set Up the Utilities Accounts in Your Name. Tenants with additional utilities must provide proof that the account(s) has been set up in their name. The account number suffices. Please contact them directly before your move-in and set up the accounts as of the first day of your lease. Please note that every building has a different provider however below are the contact details for the most common utility providers in Toronto.
1. Toronto Hydro: 416.542.8000
2. Carma: 1.888.298.3336
3. Meteregy: 1.866.449.4423
4. Enbridge Gas: 1.877.736.1502
5. E-Cubed Energy: 416-203-4114
Setting up monthly rent: All rental payments are to be paid via PAD or online Bill Payment to DASH Property Management, where applicable be sure to specify in the memo your property and unit address as well as what it is for. Please know that cash payment, EMT and Cheques are not accepted. The preferred Payment method is Pre-Authorized Debit (“PAD”) HERE.
Tenant insurance (Mandatory): Provide proof of valid insurance for the full lease term, alternatively you can JOIN our renters insurance program.
Photo ID: All tenants on the lease are required to present a copy of a valid government-issued photo ID at the key release meeting.
Register with the building & Reserve the elevator: We recommend doing this with at least 7 days’ notice, through the building’s management offices, to better achieve your desired allotted time frame. You can obtain building contact info and details HERE.
Update your address: Arrange for your mail to be forwarded from your old address to your new one through Canada Post HERE as well as with Revenue Canada and OHIP/Service Canada HERE.
Obtain from the building’s property management the building’s rules and regulations: This allows you to fully enjoy your new home while respecting your neighbours and representing the owner positively. Being aware of the by-laws, rules and regulations, will avoid you incurring any unknown infractions or fines. Pay close attention to move-in and out procedures and pet policies.
Keys hand-off meeting: We will provide you with a move-in report. DASH will have previously done the inspection walk through before you occupied the unit however we always recommend that tenants conduct their own as well to ensure all parties agree on the condition in which they received the unit. Within the first 48 hours of your move-in, please send us any comments you have pertaining to the condition of the property along with any pictures necessary, so we can keep them on record. We do not want to wrongly hold tenants accountable for pre-existing damages; however it is also your responsibility to supply us with documentation supporting this.
We are sad to see you go, but we hope it is a better place.
A few items are needed for us to complete the key exchange with you, there are some variations from property to property so review your lease for the specifics of your agreement. You will meet with a representative from DASH to complete any forms and exchange the keys.
You can view the Tenant Welcome Package HERE.
How Can I Prepare For a Smooth Move-Out Process?
Provide a proper lease termination notice – N9
Reserve the building elevator for your move out. This is done through the building security and/or management contact your building concierge/management for the details.
Arrange your mail change of address: For forwarding through the post office click HERE, and OHIP/Service Canada HERE.
Book movers in advance: Organize your packing and move. Store up newspapers for wrapping items, get boxes and tape. Make an overnight bag of necessities in case of any hiccups with the move so you’re not stranded without something important you need. Update your utilities: Cancel your cable, internet, phone, insurance etc for the date on your termination notice. Obtain proof of completed utility payment and that no outstanding balance is due.
Clean and damage free unit: The unit should be returned in the condition in which you received it (professionally cleaned). Often this requires a thorough cleaning, specific attention should be paid to Appliances, cabinets, drawers, baseboards, blinds, etc. You should address basic repairs from damages or extreme wear and tear.
Your move-out inspection: Make sure all your belongings (including garbage and furniture/belongings you no longer want) have been removed from the unit. At the time of the departure inspection be ready to hand over all unit keys and Fobs you received. Please return the unit in the same condition in which you received it, this may require you to patch and sand nail holes in the walls, have the carpets cleaned etc.
Deposits on file: If you are eligible for any deposits back, they will be returned to you in the form of a check within a week or two, after the move-out inspection and key exchange. Please send us your new address so we can send it to you accordingly.
Is There a “Moving” Checklist?
4 to 6 Weeks Before Moving:
- Schedule your mail to be forwarded to your new address with Canada Post.
2 to 3 Weeks Before Moving:
- Get boxes and moving supplies
Arrange phone service at your new home - Take unwanted items to charity and/or dump
- Dispose of household chemicals properly (old paint, caustic cleaners, etc.). Take these to the local Toxic Waste Centre
- Arrange the return of any cable TV equipment
Complete necessary change of address forms:
- Drivers’ license, Health cards, Insurance
- Employer, Doctor, Dentist
Magazine subscriptions and other mailings - Memberships, insurance
- Bank accounts, credit cards, and tax office (Canada Customs and Revenue Agency)
If necessary, do the following:
- Make travel arrangements and reservations.
- Arrange transfer of car insurance & license plates.
- Notify kids’ schools and transfer records.
- Register at a new school.
- Get copies of medical and dental records; if you have pets, get copies of veterinary records.
8 to 14 Days Before Moving:
- Return borrowed items.
- Arrange connection of utilities at the new place.
- Retrieve loaned items
- Arrange disconnection of utilities at the old place.
- Arrange for major appliances to be moved, if necessary
- Dispose of all flammable materials.
2 to 7 Days Before Moving:
- Determine what you can bring with you if traveling by car, plane, train, or bus.
- Pack a suitcase with the clothes and toiletries that you’ll need on the first day in your new home.
- Prepare “installed items” that you’re bringing (TV antenna or shelves*).
- Pack a special box with other essentials you’ll need for the first few days and mark this box “Do Not Move”.
The Day Before Moving:
- Take down curtains and curtain rods.
- Pack your personal belongings, except your alarm clock, necessary clothes, jewellery and bedding
- Empty, defrost and clean the refrigerator; clean the stove.
Moving Day:
- Keep paperwork accessible.
Collect all keys; keep them in a safe place. - Strip and dismantle beds.
- Clean the premises that you are leaving, and inspect with the landlord.
- Final walk-through: check all closets and cabinets
- If using a moving company, confirm the new address and delivery time with the driver
- If using a moving company, walk about with a supervisor and sign inventory forms.
- Know how to reach your new landlord or superintendent.
Do I need Tenant Renters Insurance?
All tenants must provide proof of their tenant insurance, the policy confirmation page is acceptable. The landlord is not responsible for any loss, theft or damage to tenants’ items. Tenant insurance can often be obtained through your bank or other current insurance provider. Alternatively, you can always join the Renters Insurance program available exclusively for DASH’S residents, let your Portfolio Manager know. In the event you carry your own renters insurance you must provide us with a copy and share confirmation of any future renewals as well. While DASH must be named as an additional insured party.
My Lease is About to Expire But I Want to Stay, Do I Have to Sign Another 1-Year Lease?
We are glad to have you stay, please let us know. As soon as the initial 1-year lease term is completed and neither party has expressed an interest in terminating the rental agreement, your lease will automatically convert to a month-to-month basis. Please know that you are still required to provide a minimum 60-day notice to end the lease.
What if I Don’t Have a Recent Credit Report?
We can certainly run one for you. In the event you need us to run a credit report, please include your SIN and date of birth on the signed rental application. Administrative fees may apply.
How Does Applying for Renting with DASH work?
If you’re interested in a unit please contact us to set up a viewing. Should you wish to move ahead with the rental process and secure the property, please fill out the Rental application, sign it, and return it to us by fax or email along with your letter of employment, valid ID and recent credit check. Be sure to include on the form which property, when you want to move in, and the rental rate. Properties are only secured when a lease is signed and the first and last month’s deposit is submitted to us in the form of a certified check, money order or bank transfer.
How Do I Give Notice to Vacate the Property? How much Notice is Required?
Notice to terminate your tenancy (N9-Tenant’s Termination) must be given at least 60 days before the last day of your tenancy. The last day of your tenancy should be the last day of the month.
Once we receive the form back in writing, showings of your unit will commence. We request that all tenants keep their homes in suitable, tidy condition during this time as the unit will be shown to new potential renters. We will always give you notice of viewings during reasonable hours.
Need Maintenance Help?
There are many troubleshooting and maintenance guides on our site to assist you, however, should you need us to send someone, we are happy to assist HERE.
Please note phone and email maintenance requests will not apply, service can only be performed with a ticket request.
Why DASH?
Experience Effortless Living with DASH.
We prioritize your comfort and convenience. As your trusted partner, we handle everything from maintenance and repairs to creating a vibrant community atmosphere. Our goal is to enhance your living experience, ensuring you feel supported and valued.
Tenants Portal
At DASH, our priority is to make your living experience as convenient and efficient as possible.
Log into your Tenants Portal for quick 24/7 self-service options online to securely access all your information, documents and important updates. You can submit maintenance requests and ask questions at any time.
Get in Touch
Experience the top-tier service that thousands of residents trust.
Let DASH make your rental experience as worry-free and enjoyable as possible.
